Privacy Policy

1.1This Privacy Policy explains how Apex Building Services Pty Ltd (ABN 99 622 286 382) trading as Complete Office Fitouts (“Complete Office Fitouts”, “we”, “us” or “our”) may collect, hold, use and disclose personal information.

1.2We handle personal information in a manner consistent with the Australian Privacy Principles in the Privacy Act 1988 (Cth), to the extent they apply to us.

1.3“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

1.4When you contact us, deal with us or provide personal information to us, you consent to us collecting, holding, using and disclosing personal information as described in this policy, including disclosing it to recipients outside Australia.

1.5This policy does not form part of any contract with you.

2.1The personal information we collect depends on how you deal with us, and may include:

1. identity and contact details, such as your name, position, organisation, telephone number, email address and address;
2. details of your enquiry, project, premises, appointments and site visits, including documents, plans, drawings, photographs, video and other material that you provide or that we create;
3. records of our communications and dealings with you, including recordings and transcripts of telephone calls, and details of calls, emails and SMS messages;
4. billing, payment and transaction information;
5. information about our suppliers, contractors, subcontractors and job applicants, and their personnel;
6. information about your use of our website and your interaction with our advertising, such as your device, browser, IP address, pages visited and the advertisement, campaign or other source that led you to our website or to contact us, which we may combine with other information we hold about you; and
7. other information you provide to us or that we collect in the course of our business.

2.2We do not generally seek to collect sensitive information, such as health information. Where we do, we collect it with consent or as otherwise required or permitted by law. If you provide sensitive information to us without being asked, you consent to us handling it for the purpose for which you provided it and for directly related purposes.

2.3Where it is lawful and practicable, you may deal with us without identifying yourself. We may not be able to provide a quotation or services if you do.

2.4If you provide us with personal information about another person, you must be entitled to do so and must take reasonable steps to ensure that the person is aware that we may handle their personal information as described in this policy.

3.1We collect personal information directly from you, including through our website, by telephone, SMS and email, and in person.

3.2We may also collect it from third parties, such as your employer, building owners and managers, consultants, our service providers and publicly available sources.

3.3Telephone calls with us, including calls to telephone numbers published on our website or in our advertising, may be recorded, monitored and transcribed. We and our service providers may also collect details of those calls, including the telephone number used and how the caller came to contact us.

3.4We use cookies and similar technologies on our website, as described in our Cookies Policy.

4.1We may collect, hold, use and disclose personal information for purposes including to:

1. respond to enquiries, arrange appointments and site visits, prepare quotations, and provide, manage and invoice our services;
2. communicate with you, including by telephone, email and SMS;
3. engage and manage our suppliers, contractors and subcontractors, and consider job applications;
4. operate, administer, secure and improve our business, website and systems, including by detecting and preventing spam, fraud and misuse;
5. promote our business, and measure and improve our marketing and advertising, including by associating information about how you found or used our website or advertising with your enquiries, calls and other dealings with us;
6. send you information about our services;
7. record, monitor and analyse telephone calls, for purposes including quality, training, record-keeping, marketing measurement and dispute resolution;
8. publish reviews and testimonials, including reviews that have been made publicly available;
9. comply with our legal obligations, resolve disputes, and establish, exercise or defend our rights, including recovering amounts owed to us;
10. undertake or prepare for a sale, restructure or financing of all or part of our business; and
11. any other purpose that you would reasonably expect, to which you consent, or that is required or authorised by law.

4.2We may use software and automated tools, which may include artificial intelligence, for these purposes. We may use and disclose de-identified or aggregated information for any purpose.

5.1We may disclose personal information, for the purposes described in this policy, to recipients including:

1. our related entities, staff, contractors, subcontractors and suppliers;
2. service providers who support our business, including providers of IT, software, website, hosting, data storage, security, communications, call recording and tracking, invoicing, customer relationship, analytics, artificial intelligence, marketing and advertising services;
3. the organisation you represent, and building owners, managers, landlords, tenants, consultants, certifiers, authorities and other persons involved in your project;
4. our professional advisers, insurers, financiers and debt collection agencies;
5. a purchaser, prospective purchaser or investor in all or part of our business or assets, and their advisers;
6. government agencies, regulators, courts, tribunals and law enforcement bodies; and
7. any other person with your consent or where required or authorised by law.

6.1Some of the recipients described in this policy, or their systems, are located outside Australia. Personal information may therefore be disclosed, held, processed, stored or accessed outside Australia, including in the United States and the United Kingdom.

7.1We may send you information about our services, including by email, SMS, telephone and post, where permitted by law. You can opt out of receiving marketing communications at any time by using the unsubscribe facility in a marketing message or by contacting us.

7.2We may continue to send you communications that are not marketing, such as messages about enquiries, appointments, quotations, projects and invoices.

8.1We may hold personal information in electronic or hard-copy form, including in our own systems and in systems and cloud-based services operated by our service providers, which may be located in Australia or overseas.

8.2We take reasonable steps to protect the personal information we hold. However, no method of transmission or storage is completely secure.

8.3We keep personal information for as long as we reasonably require it for our business or as required by law, and then take reasonable steps to destroy or de-identify it.

8.4If a data breach occurs, we will take the steps required of us by law.

9.1You may request access to, or correction of, the personal information we hold about you by contacting us. We may need to verify your identity, and may decline a request where the law permits.

9.2If you wish to complain about how we have handled your personal information, including a complaint that we have breached the Australian Privacy Principles, please contact us in writing using the details below. We may ask you for further information, and we will consider your complaint and respond within a reasonable time.

9.3If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner at oaic.gov.au.

10.1We may change this policy at any time by publishing an updated version on our website. The updated policy applies from publication.

11.1Privacy enquiries may be directed to: